Careers

Careers at Aga Culture

Job Title: Customer Experience Associate

Qualifications:

Education:

Must be a university graduate.

Experience:

• At least one year of experience in retail sales or customer service, preferably in clothing or fashion retail.
• Familiarity with inventory management and stock control processes.

Skills:

• Strong interpersonal and communication skills to foster positive customer relationships.
• Excellent organizational skills and attention to detail for inventory management and store presentation.
• Proficient in using retail management software, including Shopify, and Microsoft Excel.

Customer Focus:

• Commitment to providing outstanding customer service and creating a welcoming environment.
• Proactive approach to engaging customers and identifying their needs.

Teamwork:

• Ability to collaborate effectively with team members and contribute to a positive work culture.
• Experience in managing or supporting a sales team to achieve targets.

Adaptability:

• Flexibility to adapt to changing market conditions and emerging trends.
• Willingness to take initiative and contribute to strategic planning.

Additional Requirements:

• Availability to work flexible hours, including weekends and holidays.
• Must own a smartphone.

Responsibilities 

You will be required to perform the following tasks: 

• Ensure compliance with policies through meetings, audits, and store walk-throughs.
• Provide exceptional customer service to every customer.
• Assist in creating and managing the departmental budget.
• Help design and implement a strategic business plan to grow the customer base.
• Maintain positive interactions with customers, partners, and vendors across all communication channels.
• Track and follow up on sales inquiries through the website, social media, and other platforms.
• Identify emerging markets and stay informed on product and competitor developments.
• Keep the sales floor organized and visually appealing, ensuring proper merchandise presentation.
• Manage inventory records and ensure accurate stock levels, including receiving and reconciling goods.
• Conduct daily cash and sales reconciliation, review retail trends, and handle merchandise returns.

Benefits:

• Competitive Salary: You will get a fair and competitive salary that reflects your skills and contributions to our team.
• Complimentary Meals & Transportation: You will enjoy free daily lunches and transportation.
• Positive Work Culture: You will join a vibrant and inclusive work environment where teamwork and creativity thrive. We prioritize a supportive culture that values each employee’s contributions and fosters professional growth.